Terms and Conditions
Fitness Worx Gyms – Terms and Conditions
These Terms and Conditions (“Agreement”) govern all memberships, services, and facilities provided by Fitness Worx Gyms Ltd. (“FWX”, “we”, “our”, or “us”). By joining Fitness Worx and accessing our premises or services, you agree to be bound by the terms set out below.
1. Commencement and Acceptance
1.1 This Agreement is effective upon your completion of the online sign-up process or in-person registration, at which point you agree to be bound by these Terms and Conditions and the Gym Rules.
1.2 By activating your membership, you confirm your understanding and acceptance of these terms, including all related policies and notices, as published on our website, app, and premises.
2. Membership Terms and Fees
2.1 All memberships are personal and non-transferable.
2.2 A joining fee and a pro-rata membership fee are collected upon registration. Monthly payments are due on the 1st of each calendar month via direct debit.
2.3 FWX is not responsible for duplicate or erroneous payments. No refunds will be issued for overpayments or multiple accounts caused by member error.
2.4 Student memberships are valid only at a single nominated gym location. Multi-site access is available only to full-price and annual members.
2.5 Annual memberships are paid in full at the outset, are non-refundable and non-freezable, except where management discretion applies.
2.6 Early bird memberships are valid for 12 months and will automatically increase to the standard rate thereafter.
3. Price Adjustments
3.1 FITNESS WORX reserves the right to increase membership fees. Members will receive a minimum of 14 days’ notice of any fee adjustment. You retain the right to cancel your membership during the notice period in accordance with Clause 9.
4. Gym Access and Conduct
4.1 Membership access is granted only to the named member and must not be shared. Breach of this clause will incur a £100 fine and may result in termination of your membership.
4.2 Members must scan their QR code upon entry. Door codes must not be shared.
4.3 Personal training by third-party trainers not employed by FWX is strictly prohibited and may result in immediate termination of membership.
4.4 Members must comply with the Gym Rules at all times, including but not limited to:
Returning equipment after use
Wearing appropriate footwear
No loose chalk permitted
Wiping down equipment after use
No dropping weights
Respectful conduct toward staff and other members
No access under the influence of drugs or alcohol
No offensive behaviour or swearing
U18s must be accompanied by an adult
Use of membership is monitored for misuse
5. Health & Safety
5.1 By signing this Agreement, you confirm that, to the best of your knowledge, you are in good health and physically able to engage in exercise. You agree to notify FWX immediately if this status changes.
5.2 You accept full responsibility for your health and safety while using FWX facilities. FWX shall not be liable for any injury, accident, illness, death, loss, or damage resulting from your use of the facilities.
6. Facility Closures
6.1 FITNESS WORX reserves the right to temporarily close part or all of any facility for maintenance, repair, or emergency purposes without notice. Refunds will not be issued for such closures.
7. Cancellation Policy
7.1 Membership cancellation requires 30 days’ written notice via the official FITNESS WORX cancellation form, available on our website and member app.
7.2 Direct debit cancellations must also be communicated via email to members@fitness-worx.com.
7.3 Cancelled memberships cannot be reinstated. Management reserves the right to waive cancellation policies under exceptional circumstances.
8. Membership Freeze Policy
8.1 Freezes are available for reasons such as injury or holiday and must be requested via the official freeze form.
8.2 Freezes are for a minimum of 1 month and a maximum of 2 months.
8.3 Freeze requests made less than 10 days before the next billing date will not take effect until the following month.
8.4 The 30-day notice period for cancellation begins after the freeze period ends.
- 8.5 YOU CAN ALSO USE THIS FORM THE CANCEL OR FREEZE MEMBERSHIP
9. Termination by FITNESS WORX
9.1 We may terminate your membership with immediate effect for:
Breach of these Terms or Gym Rules
Sharing your membership
Bringing unauthorised personal training clients into the facility
Abusive or inappropriate behaviour
9.2 No refund will be issued upon termination due to breach.
10. Personal Training
10.1 Personal Training (PT) sessions are non-refundable and non-transferable.
10.2 24 hours’ notice is required to cancel a booked PT session, or the session will be charged in full.
10.3 PT packages paid in instalments must be paid in full per the agreed plan. Failure to do so may result in legal action.
10.4 Refunds are not provided for unused PT sessions. However, sessions may be held and resumed at a later date at management discretion.
10.5 Complimentary memberships provided with PT packages last one month. Monthly billing resumes after this period.
11. Direct Debit Payments
11.1 FWX will notify you of any changes to the amount or frequency of your direct debit at least 3 working days in advance.
11.2 In the event of a failed payment, you will be notified. Repeated failures may result in suspension or termination of your membership.
11.3 FWX accepts no responsibility for missed or duplicate payments resulting from member error.
12. Free Passes and Promotions
12.1 Free passes are limited to one per person and are valid only during staffed hours.
12.2 Free passes cannot be used for overbooked classes and may not be rescheduled or refunded.
12.3 Management reserves the right to amend or cancel any promotion at any time.
13. Class Access
13.1 Classes must be booked in advance via the FWX app. Non-members will be charged £10 per class.
13.2 Members behaving inappropriately during classes may be asked to leave.
14. Media & Intellectual Property
14.1 All photos, videos, and transformation images taken at FWX gyms remain the sole property of FWX. This includes all media captured by staff or trainers using any device.
14.2 Members and Personal Trainers waive any rights to images taken on-site or during sessions by accepting these Terms.
14.3 Trainers may not claim ownership of transformation imagery for marketing without written consent from FWX management.
15. Data & Privacy
15.1 Personal data provided upon registration (e.g., email and phone number) is collected and processed in accordance with FWX’s Privacy Policy.
15.2 Members may request deletion of personal data by contacting enquiries@fitness-worx.com.
16. Governing Law
16.1 These Terms and Conditions shall be governed and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
📧 If you have any questions or require clarification regarding these terms, please contact us at: members@fitness-worx.com